Frequently Asked Questions

Everything you need to know about your Justmylook shopping experience.

How long does standard delivery take?

Standard delivery typically takes 2-3 working days. We aim to dispatch all orders placed before 4 pm on the same day.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return.

Are all your products authentic?

Yes, we are authorized stockists for all brands we carry. Every product is sourced directly from the manufacturer or official distributors to guarantee 100% authenticity.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Klarna for flexible payments.

Do you ship internationally?

Currently, we primarily ship within the UK and select European territories. Please check our shipping page for the most up-to-date list of available destinations.